Policies, Shipping, & Returns
Prices and Information
We make every effort to maintain current, accurate prices and inventory levels in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
Orders typically ship 1-3 business days from being placed. Due to our dealer agreements, some bikes are not eligible for shipping.
Shipping charges are calculated at checkout.
Sorry, but we do not ship outside of the Continental U.S.
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
90 Day Layaway Agreement - 20% down, 90 days to pay. Returns subject to 10% restocking charge for each month that the bike has been on layaway or partial month.
If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or are defective. Merchandise returned that appears used may be subject to a restocking fee or denied return at our discretion.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs ONLY on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. Merchandise ordered from a supplier warehouse and returned will be subject to a restocking fee.
Contact Us by phone or in person to initiate your refund.
NON-REFUNDABLE PURCHASE: Closeout items, labor, layaway, custom bikes, and special orders and gift cards are non-refundable.
REFUND METHOD: Refund will be back to the original form of payment, except cash refunds in excess of $50 will be made by a check from 505 Cycles within 24-36 business hours or immediate in-store credit.
GENERAL STOCK ITEMS: subject to a 5% restocking fee if the original payment method was via debit/credit card.
BICYCLES: subject to a 10% restocking fee.
IN-STORE CREDIT OPTION: All or part of the restocking fee may be waived if you elect to take an in-store credit instead of a refund.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.